How to Whitelist SS&C Email
Add SS&C’s From address, email@example.com, to your Safe Senders list:
On the Tools menu, click Options.
On the Preferences tab, click Junk E-mail.
On the Safe Senders tab, click Add.
In the Add address, put SSCNotification@wemail02.sscinc.com
New Subscribers: Please add our "From address", SSCNotification@wemail02.sscinc.com to your AOL address book:
Click the Mail menu and select Address Book.
Wait for the "Address Book" window to pop up, then click the Add button.
Wait for the "Address Card for New Contact" window to load.
Paste SSCNotification@wemail02.sscinc.com into the "Other E-Mail" field.
Make our From address the "Primary E-Mail" address by checking the associated check box.
Click the Save button.
Existing Subscribers: If our newsletter is in your AOL Spam Folder, please open the issue and then click the This Is Not Spam button. Next, please add SSCNotification@wemail02.sscinc.com onto your Address Book as described above.
New Subscribers: You will need to set up a filter to redirect our newsletter into your inbox:
Open your mailbox and click on Mail Options (upper right hand corner).
Select Filters (bottom left corner).
Click the Add link on the Filters page.
Update the "From header:" rule with the following 2 pieces of information: "contains" and
SSCNotification@wemail02.sscinc.com (This tells Yahoo to identify our newsletter based on its From address.
Click the Choose Folder pull down menu and select inbox.
Pick the Add Filter button.
Existing Subscribers: If our newsletter is in your Junk E-Mail Folder, open the issue and click the Not Junk button. Next, check to see if our email address is in your Blocked Senders list. If you see firstname.lastname@example.org on this list, select it and click the Remove button. Finally, if you have not done so, add email@example.com into your Safe List as outlined above.
New Subscribers: Please add our From address, SSCNotification@wemail02.sscinc.com, to your Gmail Contacts List:
Click Contacts along the left side of any Gmail page.
Click Add Contact.
Copy and paste our From address, firstname.lastname@example.org into the primary email address dialog box.
Existing Subscribers: How to check if our newsletter is in the "spam" folder:
Click Spam along the left side of any Gmail page.
Check mark the box next to our newsletter.
Click Not Spam button along the top.
New Subscribers: You will need to add our From address, SSCNotification@wemail02.sscinc.com, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.
Click the Address Book button.
Make sure the Personal Address Book is highlighted.
Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other
Under the Contact tab, copy and paste our "From" address, email@example.com into the Email dialog box.
Existing Subscribers: Please check your Junk folder to see our newsletter have been mistakenly placed there. To prevent this from happening in the future, you need to mark our newsletter as not junk. Do this by right-clicking on our newsletter and choose "Mark -< As Not Junk".