In the retail alternatives market, technology is essential to delivering a client experience that attracts customers and earns their loyalty. It’s also vital for creating more transparent, efficient operations to support increased growth. Yet, no solution exists today that digitizes the entire subscription process, simplifies the client experience and provides transparency throughout—until now.
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For most industries, operations has irrevocably changed because of the COVID-19 pandemic. The asset management industry is no different. Deeply held norms, such as how, when and where work is performed were shattered. What it means to deliver excellent service and drive change took on new meaning and fortitude. The pandemic also reinforced the importance of an effective COO function. Without one, a firm didn’t function.
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Nearly 8 in 10 financial advisors use model portfolios according to our recent survey of financial advisors, conducted in association with Horsesmouth. Of those that use model portfolios, 75% do so because using model portfolios helps them to provide better service to their customers or because using models gives them more time to build their businesses and interact with clients. For asset managers who provide models, this contingent of advisors is important. They represent nearly 71% of assets among advisor practices that use models.
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To stay competitive, many superannuation funds are choosing to either outsource their registry platform and servicing operations, or reevaluate their already outsourced administration service provider’s technology and services. As funds modernize their operations, they face obstacles like disparate legacy systems, high expectations from members, and a complicated web of regulations.
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In our last post, we talked about how SS&C approached the development of Lyric. We learned that microservices are a core part of Lyric’s architecture. Modern developers are increasingly adopting microservices due to their agility-focused benefits, and as a result, the architecture is appearing more and more in new technologies. However, for those who work outside the tech world, microservices likely spark some basic questions: what are they, why use them, and what are the benefits?
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What does it take to develop and implement transformational technology? Quite a lot. Resources, vision, investment and expertise to name a few. For SS&C, our Lyric journey began with a well-designed plan focused on the fundamentals: understanding the business and marketplace needs, alignment between tech priorities and business needs throughout the process, and delivering on outcomes.
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Phishing and cyber-attacks are increasingly common in the business world. Funds are particularly vulnerable and need to prioritize cybersecurity policies to get in front of any potential threats. Superannuation funds make especially attractive targets for cybercriminals because of the value that can be obtained. There’s the obvious value of the actual fund assets, but the sale of personally identifiable information (PII) can be just as lucrative on the dark web.
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SS&C is often known for growth through acquisition, but this really only tells part of the story. In 2020, SS&C spent over $471 million on research and development, and we count among our colleagues some of the top software developers across the world. As a technology house, we drive not only new solutions for our clients, but also move the dial for the financial services industry as a whole.
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