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Jan 27, 2020

Front-end digitization: The first step in your digital transformation journey

In my last blog, I talked about digital transformation versus intelligent automation, and why it’s an “and” not an “or.” I also discussed the steps required for a successful digital transformation.

Jan 13, 2020

Digital Transformation vs. Intelligent Automation: Why it’s an “and,” not an “or”

By definition, digital transformation takes place when business processes are brought together and aligned with contemporary automation technology across an organization. Workflows become more streamlined, faster, optimized and less risky. That means tasks aren’t siloed, department-specific or done manually any longer. 

Dec 11, 2019

Total Cost of Care: understanding drivers and measuring performance

Healthcare spending in the United States is a serious problem, but certainly not a new one. According to CMS annual national health expenditure projections, the U.S. will be at an enormous $6 trillion in healthcare spending by 2027.


Dec 10, 2019

What I learned from trying to solve interoperability without a use case

I have worked in healthcare for close to 30 years, and like many of you, I have learned quite a few lessons along the way.  I have been part of the healthcare “crack the interoperability nut” generation that started in 2005 with a primary focus on moving data for coordinated care delivery, provider-to-provider.

Dec 2, 2019

How to meet higher customer expectations through digital transformation

There’s a lot of talk about digital transformation and how firms across a number of industries, including insurance, can use it to optimize their operations and cut costs.

Nov 18, 2019

The impact of low automation, value drivers & risk factors on digital transformation investment

The root causes of low automation explain the lag in many financial organizations’ decisions to implement end-to-end automation. One of the primary drivers of low automation—fragmented data—is a direct result of a splintering within the financial services industry.

Nov 4, 2019

The four building blocks of digital transformation

Digital transformation is more than a few one-off enhancements for a business—it’s an evolution through constant change and business realignment. Businesses that introduce technologies like artificial intelligence and process automation will enjoy a competitive edge in keeping up with trends.

Oct 9, 2019

Emergency department misuse: treating the underlying causes

Americans are making 14.1 million visits to emergency departments (ED) every year, but as it turns out, 55% of these visits turn out to be non-emergent.


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