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Sep 16, 2020

SS&C Vidado’s AI-powered OCR wins 1st place in independent analysis

In their blog post Handwriting OCR Vendor Analysis, Cano AI compared SS&C Vidado’s AI-powered Optical Character Recognition (OCR) software against other top providers in the space.  Cano AI, a consulting group focused on discovering and sharing the most cutting-edge automation solutions, filled out a generic medical document containing a variety of short-form and long-form handwritten responses like the ones processed by healthcare and insurance companies. They then submitted this document to all three services and manually analyzed the accuracy rates.

Sep 15, 2020

Rethinking investment operations: 5 trends insurers can’t ignore

Between falling fixed-income interest rates and the quest for superior returns via alternative investments, insurers are constantly reevaluating their investment strategies. After the operational dislocation arising from COVID-19, they should also be looking at investment operations to make sure they have the resiliency to support their strategies in a more dynamic market. From talking with insurance industry clients and analysts, we’ve identified five fundamental trends that insurers need to be mindful of as they weigh their operational decisions.

Jul 14, 2020

Top 3 challenges to operational excellence for insurers

The current pandemic is forcing insurance companies to reimagine their workforces and accelerate digital transformation timetables.

Improving the customer experience or achieving some type of productivity lift to gain a competitive advantage will likely require modification of an organization’s infrastructure and applications.

To get there, those firms will have to assess and overcome a number of challenges.

Jun 10, 2020

Solving paper in operational use cases with AWD & Vidado

As every operations manager knows, paper can bring even the most finely-tuned workflow to a screeching halt. Despite decades of “paperless” pushes, insurance, healthcare and financial services companies are still heavily dependent on paper-based workflows. Everything from new applications to claim forms still generate significant amounts of incoming paper, requiring special rules and routing. These additional steps add time, introduce a greater potential for errors, and increase the risk of security breaches – which means more manual work for the operations department and a reduction in straight-through processing metrics.

Jun 3, 2020

Intelligent outsourcing of investment operations

A crisis might not seem like the time to evaluate your operations, but now is perhaps when opportunities to improve are most visible. Some of these potential areas in need of improvement are reporting, risk assessment, remote access, ability to scale up or down quickly, domain expertise and immediate access to information.

May 12, 2020

5 Keys to Business Continuity Success in the New Normal

In these challenging times, businesses both large and small have made, and are continuing to make, adjustments to how they work on a daily basis. Through speedy work-from-home transitions and major process overhauls, SS&C AWD clients are continuing to maintain business-as-usual operations while providing the highest levels of customer service.

Apr 13, 2020

Frontline lessons: Providing outstanding customer service amid the COVID-19 crisis

As we confront the reality of evolving our personal, professional, and organizational lives in the face of pandemic conditions, we must continue to keep our businesses running and our customers satisfied.  While many organizations have invoked their business continuity procedures, many did not account for the magnitude of the transition to remote conditions over an extended period. Combining a near 100% remote workforce with the physical quarantine of employees, COVID-19 highlights the need to evaluate our collective organizational resilience continuously. 

Apr 1, 2020

Digital transformation in the Insurance industry: are you there?

The insurance industry is powered by vast and growing volumes of data and stands to benefit from eliminating the manual processes and workflows that other industries have already replaced.

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