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Jul 14, 2020

Top 3 challenges to operational excellence for insurers

The current pandemic is forcing insurance companies to reimagine their workforces and accelerate digital transformation timetables.

Improving the customer experience or achieving some type of productivity lift to gain a competitive advantage will likely require modification of an organization’s infrastructure and applications.

To get there, those firms will have to assess and overcome a number of challenges.

Jul 1, 2020

The role of efficient contact tracing in 2020 and beyond

According to a recent article in The Guardian, “As soon as a vaccine is approved, it’s going to be needed in vast quantities. In a best-case scenario, mass manufacture probably won’t arrive before 2021 – and many of the organisations in the Covid-19 vaccine race simply don’t have the necessary production capacity.”

Mar 27, 2020

AWD® enables new client’s ‘work-from-home’ transition in response to COVID-19 pandemic

As the COVID-19 pandemic continues to take its toll across the globe, more and more companies are mandating that their employees work from home to ensure their safety and help flatten the curve.

Mar 5, 2020

Extraction & automation: the next critical step in your digital transformation

In my last blog, I talked about front-end digitization and why it’s the easiest and most obvious step in your digital transformation journey. After all, what’s not to like about speedy cost reduction over a short period of time? Unfortunately, that’s where most transformation journeys end.

Feb 7, 2020

Data and digitization: how insurers can deliver a great customer experience

Insurtech is revolutionizing the way people access insurance and how insurers reach potential customers. But how does that translate to more sales, increased retention rates and an improved customer experience?

Jan 13, 2020

Digital Transformation vs. Intelligent Automation: Why it’s an “and,” not an “or”

By definition, digital transformation takes place when business processes are brought together and aligned with contemporary automation technology across an organization. Workflows become more streamlined, faster, optimized and less risky. That means tasks aren’t siloed, department-specific or done manually any longer. 

Dec 2, 2019

How to meet higher customer expectations through digital transformation

There’s a lot of talk about digital transformation and how firms across a number of industries, including insurance, can use it to optimize their operations and cut costs.

Nov 4, 2019

The four building blocks of digital transformation

Digital transformation is more than a few one-off enhancements for a business—it’s an evolution through constant change and business realignment. Businesses that introduce technologies like artificial intelligence and process automation will enjoy a competitive edge in keeping up with trends.

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