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Feb 11, 2018

SS&C Singapore User Conference: How to enhance customer engagement

Early this March, we’re hosting the Singapore User Conference at the Marina Mandarin Hotel in Singapore. The genesis of this event is driven by the accelerating pace of technological change as the most creative yet destructive force uprooting current business models. 

Nov 22, 2017

The cost of losing a customer

Most organizations do not fully realize the cost of losing a customer. Sometimes these losses are shrugged off and it's assume that a lost customer can be easily replaced with a new one. However, research by TARP Worldwide estimated that it costs five times more to get a new customer than to retain an existing one. In light of this, focusing on customer retention should be an essential part of any long term business plan.