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Nov 22, 2017

The cost of losing a customer

Most organizations do not fully realize the cost of losing a customer. Sometimes these losses are shrugged off and it's assume that a lost customer can be easily replaced with a new one. However, research by TARP Worldwide estimated that it costs five times more to get a new customer than to retain an existing one. In light of this, focusing on customer retention should be an essential part of any long term business plan.

Aug 18, 2017

The AIMA guide to sound practices for the selection of administrators

In its third edition of The Guide to Sound Practices for the Selection and Period Assessment of Administrators, AIMA worked with several market participants, including SS&C GlobeOp, to create updates that reflect today’s evolving and challenging alternative fund management environment. The guide discusses key developments shaping the industry and highlights that not all administrators are equal. Some of the key points investment managers should consider before ...