Jul 23, 2020

Challenge equals opportunity: lessons for lenders from COVID-19

Six months ago, the lending industry was operating much as it had done for many years. Where other financial services organizations have seen significant advances in the availability and adoption of technology to automate and streamline operations, paper forms are still commonplace for lenders. These forms are often walked from one side of the office to the other, and handed from one staff member to another, with a notable lack of straight through processing.