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Feb 5, 2018

Tailored best practices: Giving your business the competitive advantage

Industry-specific best practices are operational business processes that function in a manner that is considered acceptable or correct. One overlooked attribute of best practices is the degree of effectiveness for a particular process. In order to be efficient and effective, best practices may require altering or tailoring.

Nov 22, 2017

The cost of losing a customer

Most organizations do not fully realize the cost of losing a customer. Sometimes these losses are shrugged off and it's assume that a lost customer can be easily replaced with a new one. However, research by TARP Worldwide estimated that it costs five times more to get a new customer than to retain an existing one. In light of this, focusing on customer retention should be an essential part of any long term business plan.

Nov 20, 2017

3 steps for evaluating and improving business processes

Over time, business processes change and adapt to many factors, including technology systems. Sometimes, these changes can negatively impact business operations and efficiency. When you’re replacing your system, it’s a great time to evaluate business processes to regain focus on core goals and business objectives. Here are some steps for process evaluation and improvement.

Nov 17, 2017

Beyond the lines of code: How to deliver a successful software product

 At SS&C, I’ve worked on numerous software launches and seen what works and what doesn’t. First and foremost, a realistic project plan outlining all requirements is the foundation of delivering a successful software product. If the requirements are vague, then the timeline and budget will most likely be inaccurate and unreliable. During the early planning stages, it’s critical to clarify and document what deliverables are expected and when, as well as identify the resources ...

Sep 25, 2017

Are you maximizing your customers’ mobility?

By Abe Smith Typically two methods are employed when looking to improve your bottom line. You can look at differentiating with new product offerings that increase value in the customer’s eye. You can also streamline business processes to help cut costs and be more economical. And sometimes you can have both: an owner self-service website and automated payments. Over the past few years, we have seen many clients benefit from TimeShareWare’s online self-service capabilities. Two customers ...

Apr 26, 2017

The safeguard of tokenization

By Dane Ashworth Credit card tokenization has been around for several years but few companies have implemented or understand how the process works. Credit cards that are processed natively within your software systems typically write the credit card information into their database and then send it out for approval through the payment gateway. The credit card number is typically encrypted since it is stored in your database. Encryption solves the problem of a hacker stealing a copy of your ...

Dec 16, 2016

Analyze the Purpose Behind the Processes of Property Management

By: Mat Burnside How often in business do we see bad habits or inefficient processes passed from one generation of employee to another without understanding if it’s still pertinent? When I think about my aunt trimming the ends off a roast without questioning, "why?”, I reflect on one of my favorite quotes: “The problem with certainty is that it is static; it can do little but endlessly reassert itself. Uncertainty, by contrast, is full of unknowns, possibilities, and risks.” – Stephen ...

Dec 2, 2016

Stop the Burn with an Owner Rental Program

By: Blake Morgan In the shared-ownership world, a positive return on an investment made by a management group often leads to more return for an owner. Enter the option of an Owner Rental Program. A rental program provides an opportunity for management to get “heads in the beds” and a way for owners to collect income on their ownership where inventory would normally burn or go unused. The administration of revenue split between management and owner is generally laborious and difficult, ...