This week, we announced an agreement with ActiveOps, giving us the rights to distribute ActiveOps' Workware™ and Active Operations Management™ (AOM) Method solutions in the Australian market. ActiveOps is a leader in cloud-based back office workforce optimisation solutions.
Why is this important?
We believe that operational excellence holds the key to creating real competitive advantage in the financial services market. It's not just about reducing cost, but about creating a seamless, end-to-end experience for your customers, and a more flexible operating environment that allows you to adapt to changing conditions.
Processes built around customer journeys and automated through digital technology are a critical enabler of operational excellence. This is our bread and butter. However, for most organisations, the missing link has been the ability to gain deep insight into the interactions between your people, processes, and technology to really change the game.
This is where our partnership with ActiveOps comes in
A standard framework for managing operational performance across your business, combined with real-time performance data, and workforce and capacity planning tools means that you will have a 360-degree view of your entire operation, and the information and tools to be able to optimise your operation, instantly.
As an ActiveOps client ourselves, we know just how powerful these tools can be. We're delighted to be able to bring them to our clients.
Contact us to learn more or to arrange a demo.