By implementing AWD, a $2B e-commerce firm that operates multiple direct-to-consumer retail brands, improved tracking accuracy of incoming work for individual agents, and across its entire organization.

The project, led by AWD’s Consulting & Implementation Services group, migrated and automated over 70% of existing manual processes to SS&C’s leading business process management platform, helping the client gain operational efficiencies resulting in significantly reduced regulatory risk and overall costs.

See how they did it.