With the asset management industry undergoing transformational changes, companies are looking to stay ahead. While searching for solutions, International Financial Data Services (IFDS) leveraged AWD to enhance operational efficiency, manage workload across all locations, and move resources at a lower cost.
IFDS benefited from:
1. Enhanced user experiences by implementing a strategic multi-channel CRM tool that consolidated recordkeeping platforms.
2. Improved customer service by instituting a single business process management system that speeded staff training.
3. Increased flexibility through a location-agnostic operations model that allowed for effective resource management.
Read the full case study to learn more about IFDS’ success story.