An SS&C Insurance interview series

In the 18th episode in the series, SS&C’s David Turner talks with Amandah Greiling, Head of Enterprise Customer Service, Guardian Life to uncover the top takeaways across a variety of insurance-related topics, including:

- No Two Business Transformations are the Same
- The Customer Experience: Speed, Service and Empathy
- Process Before Technology
- Frontline Staff are Part of the Solution
- Customer Interactions Must Be Effortless and Engaging