In the fifth episode in the series, SS&C’s Scott Holmes talks with Maureen Breslin, Head of Customer Services and Operations, New Ireland Assurance, on a range of topics related to digital transformation, technology and innovation, including:

• The Pandemic: A digital transformation accelerator?
• Busting the WFH myth.
• How people management has changed.
• The sophisticated application of automation.
• Going paperless.
• Using data to help drive operations.