In the ninth interview of this series, SS&C’s David Turner talks with Ian Thompson, Group Chief Claims Officer, Zurich Insurance, to uncover the top takeaways across a variety of insurance-related topics, including:

• Balancing automation with human support.
• The customer opportunity for digital claims.
• The case for process automation.
• Skill shift: automation and the future of work.
• The opportunity for AI in claims.

**Links mentioned in this episode:**