In the eighth interview of this series, SS&C’s David Turner talks with Lori Pon, Director, Claim Transformation & Claim Service Center, The Auto Club Group, to uncover the top takeaways across a variety of insurance-related topics, including:

• Digital interactions: customer choice is key.
• Accelerating innovation during the pandemic.
• Claims change management: what’s working.
• Leveraging AI and data to enhance the customer experience.
• Making “virtual” work.
• Leveraging partnerships to add new capabilities.

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