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Ellen Carney, Principal Analyst, Forrester: The Top Tech, People and Policy Takeaways in Insurance

In the 20th episode in the series, SS&C’s David Turner talks with Ellen Carney, Principal Analyst at Forrester, to uncover the top takeaways across a variety of insurance-related topics, including:

• Top technologies impacting insurer success.
• The three "E"s of the customer experience is table stakes.
• Data & analytics: the lubricant of business success.
• Customer onboarding: the secret shame of the insurance industry.
• Customer engagement: the biggest unsolved insurance challenge.
• Competitive differentiation with low code/no code: compose, build & customize.

Ellen Carney, Principal Analyst, Forrester: The Top Tech, People and Policy Takeaways in Insurance

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