An SS&C Insurance interview series
In the 18th episode in the series, SS&C’s David Turner talks with Amandah Greiling, Head of Enterprise Customer Service, Guardian Life to uncover the top takeaways across a variety of insurance-related topics, including:
- No Two Business Transformations are the Same.
- The Customer Experience: Speed, Service and Empathy.
- Process Before Technology.
- Frontline Staff are Part of the Solution.
- Customer Interactions Must Be Effortless and Engaging.