In the 20th episode in the series, SS&C’s David Turner talks with Ellen Carney, Principal Analyst at Forrester, to uncover the top takeaways across a variety of insurance-related topics, including:
- Top technologies impacting insurer success.
- The three "E"s of the customer experience is table stakes.
- Data & analytics: the lubricant of business success.
- Customer onboarding: the secret shame of the insurance industry.
- Customer engagement: the biggest unsolved insurance challenge.
- Competitive differentiation with low code/no code: compose, build & customize.