In the 11th interview of this series, SS&C’s David Turner talks with Robert Taylor, VP, Senior Corporate Counsel, Legal Ideation and Transformation at Liberty Mutual Insurance, to uncover the top takeaways across a variety of insurance-related topics, including:

• Defining legal ideation and transformation.
• The tipping point for legal services.
• Measuring legal transformation ROI.
• Empathy: The key skill of a tech-enabled lawyer.
• Unlocking success with A gratitude mindset.

**Links mentioned in this episode:**