Optimizing the Member Journey

Long call times and fragmented member experiences were impacting satisfaction and limiting growth. This case study explores how a leading health plan partnered with SS&C Health to streamline member and provider interactions through unified data, standardized workflows and highly trained service teams.

• Reduced member average handle time by 40%.

• Reduced provider average handle time by 38%.

• Improved Medicare Star Ratings from 3 to 4.

See how a unified approach to member engagement can improve efficiency, satisfaction and quality outcomes.