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CONTACT US

SS&C Global Contact Center

An Intelligent Experience That Elevates Every Client Interaction

Set a new standard for service excellence. Powered by advanced automation, tech and AI, we deliver seamless, secure and tailored interactions across every global channel.

A Technology-Enabled, Proactive and Interactive Contact Experience


High-impact technology-enabled personalized service experiences at every touchpoint. Our omnichannel interactions and scalable client engagement fosters deeper relationships and reduced operational burdens.

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SS&C Global Contact Center

Discover how to futureproof customer engagement with SS&C’s compliant, scalable Global Contact Center solutions for regulated and global industries.

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1000
+
Call center agents worldwide
500
K+
Total chats answered
3
M+
Total calls answered

Setting the Standard and Enhancing Your Brand

 

Technology-enabled, Human-led

Our highly-skilled associates employ AI-driven routing, intelligent workflows and real-time data access. The result: faster resolution times, fewer handoffs and consistently superior client experiences.

 

Truly Global, Seamlessly Connected

Through strategically located delivery centers around the world, we provide 24/7, follow-the-sun coverage—ensuring your clients receive responsive, high-quality support wherever they are.

 

A Partner, Not a Provider

SS&C operates as an extension of your brand—aligned to your service standards, trained on your products, and committed to your client outcomes. We don’t just handle inquiries; we help you deliver experiences that differentiate.

✖

A Trusted Extension of Your Brand

Hear how Dodge & Cox partners with SS&C Global Contact Center to deliver responsive, high-quality investor servicing experiences at scale.

 

Capabilities Designed for Impact

Omnichannel Client Support

​ Deliver seamless support across voice, email, chat and digital messaging with connected experiences that keep client interactions consistent across every channel.

AI Routing & Automation

​ Use AI-driven routing and intelligent automation to reduce friction, streamline workflows and help clients reach the right support teams faster.

CRM Data Access

​ Equip agents with instant access to CRM data so they can deliver more personalized conversations and resolve issues with greater speed and accuracy.

Global Multilingual Support

​ Provide multilingual support that helps global clients engage with confidence, regardless of region or preferred language.

Compliance and Audit Readiness

​ Support compliance requirements with servicing workflows and audit-ready processes designed for transparency, accountability and operational control.

Analytics and Optimization

​ Monitor service performance in real time with analytics and reporting tools that help identify trends, improve operations and elevate client experiences.

Insights on the Future of Investor Servicing

Gain expert perspectives on innovation, global support and service transformation.

Video 2 Thinking about outsourcing your contact center - Still

Technology, expertise and operational scale are transforming the role of outsourcing in modern business strategy.

Video 5 Why does global coverage matter - Still

A global service model provides around-the-clock support and a consistent experience wherever investors are located.

Video 6 What does the future of customer contact look like - Still

Automation, analytics and intelligent tools help firms deliver faster, more efficient client experiences.