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Jan 29, 2021

The intelligent insurance operation: 3 key features

Organizations like to tout how “digital” they are, but when you dig below the surface, you often find shops that have spent millions to improve customer engagement, and back offices that are disconnected and struggling to keep up. 

A true digital environment is about more than a front-end customer engagement portal. It’s about a straight-through, connected and digitized environment that links customer outcomes to process improvement. Only by elevating the customer journey above functional silos and legacy systems—and embracing intelligent operations—can organizations truly achieve operational excellence. 

Mar 5, 2020

Extraction & automation: the next critical step in your digital transformation

In my last blog, I talked about front-end digitization and why it’s the easiest and most obvious step in your digital transformation journey. After all, what’s not to like about speedy cost reduction over a short period of time? Unfortunately, that’s where most transformation journeys end.

Feb 7, 2020

Data and digitization: how insurers can deliver a great customer experience

Insurtech is revolutionizing the way people access insurance and how insurers reach potential customers. But how does that translate to more sales, increased retention rates and an improved customer experience?

Jan 27, 2020

Front-end digitization: The first step in your digital transformation journey

In my last blog, I talked about digital transformation versus intelligent automation, and why it’s an “and” not an “or.” I also discussed the steps required for a successful digital transformation.

Jan 13, 2020

Digital Transformation vs. Intelligent Automation: Why it’s an “and,” not an “or”

By definition, digital transformation takes place when business processes are brought together and aligned with contemporary automation technology across an organization. Workflows become more streamlined, faster, optimized and less risky. That means tasks aren’t siloed, department-specific or done manually any longer. 

Nov 18, 2019

The impact of low automation, value drivers & risk factors on digital transformation investment

The root causes of low automation explain the lag in many financial organizations’ decisions to implement end-to-end automation. One of the primary drivers of low automation—fragmented data—is a direct result of a splintering within the financial services industry.

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