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Sep 15, 2022

Opportunities for Intelligent Automation

So many industries are seeing a revolution brought on by intelligent automation, artificial intelligence (AI) and robotic process automation (RPA). These technologies can automate manual processes, like sending customer emails, performing compliance checks, or digitally inputting data. By identifying opportunities for intelligent automation, businesses can increase efficiency, improve the member experience, and reduce the risk of human error.

Aug 4, 2022

How Digital Transformation Leads to Operational Transformation

In our "Why You May Be Wrong About Digital Transformation" blog, we challenged how many in the Australian superannuation industry incorrectly use the term digital transformation. In practice, most are only engaged in digital evolution. Digital evolution is about upgrading your digital business capabilities in stages as opposed to a complete overhaul, but it is an unsustainable, fragmented approach. When you truly transform—when you bring digital to your core and connect the entire ecosystem—you not only future-proof your technology but you open up the ability to reimagine and reconfigure your entire operating model.

Mar 10, 2022

Retirement Planning: Same Challenges, Different Solutions

As UK defined contribution pensions and Australia superannuation markets seek to improve member outcomes, they each have much to learn from the way the other addresses the common challenges of aging populations, longer lifespans and reduced savings. As a service provider in both countries, SS&C is uniquely positioned to offer a global perspective, identify best practices and share lessons learned from our experience.

Dec 17, 2021

Digitally Engage Members with Mobile Technology

In a recently conducted survey, SS&C learned that 90% of surveyed Australian super fund members prefer digital and electronic communication regarding their superannuation accounts. Technology plays a critical role in reaching members with meaningful interactions. One area of significant opportunity is through mobile communication. Consumers spend upwards of three to four hours a day on their smartphones, meaning that mobile access with a responsive interface is a must-have.

Sep 13, 2021

The stapling shake-up and what it means for super funds

From November 1, 2021, Your Future, Your Super will see new reforms introduced to empower superannuation fund members, prevent the creation of multiple super accounts, and hold funds accountable for underperformance. With the introduction of one of these reforms—called stapling—the Treasury estimates that, over a 10-year period, it will save Australians more than $10 billion in excess fees. 

Aug 16, 2021

Cybersecurity for superannuation funds: Minimizing risk

The business world is experiencing increasing occurrences of phishing and cyber-attacks. Australian superannuation funds, as particularly vulnerable targets, must prioritize cybersecurity measures and policies to anticipate and prevent potential threats.

Jul 23, 2021

Superannuation modernization: should you outsource?

To stay competitive, many superannuation funds are choosing to either outsource their registry platform and servicing operations, or reevaluate their already outsourced administration service provider’s technology and services. As funds modernize their operations, they face obstacles like disparate legacy systems, high expectations from members, and a complicated web of regulations.

Jun 30, 2021

Cybersecurity: Minimizing risk to Superannuation funds

Phishing and cyber-attacks are increasingly common in the business world. Funds are particularly vulnerable and need to prioritize cybersecurity policies to get in front of any potential threats. Superannuation funds make especially attractive targets for cybercriminals because of the value that can be obtained. There’s the obvious value of the actual fund assets, but the sale of personally identifiable information (PII) can be just as lucrative on the dark web.

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