For American Water - Homeowner Services, a subsidiary of the largest investor-owned utility company in the U.S., AWD implementation came at the right time.

Just four days after going live, the company leveraged SS&C’s leading intelligent automation platform to shift its 7,000-plus employees to work-from-home status without missing a beat on its service to customers.

Watch this short, 10-minute video interview with American Water Operations Director Pam Watkins to dive deeper into how the company adapted so quickly while not losing sight of its main mission: helping customers.

Watch the interview